CRM for companies
Control panel for the management of notices in locksmiths’ shops
Solutions for internal management
Cerrajería Vasca wanted to improve their internal management system. They needed a space to store all the information of their customers and also manage in a simple and fast way the notices and incidents of the day to day.
In addition, this space had to be simple and easy to use so that all their workers, especially those who are not so familiar with technology, could move through it easily.
In order to have a good organization, they need to know exactly where each incident is, who the assigned worker is, and to have the information of each of their jobs organized and correctly stored.
They did not know how they could have all this data well stored and updated, so they asked us for help.
We analyzed what were all the processes and tasks of the company and…
We developed a customized CRM for companies
We adapted technology to the daily needs of the company, to improve its management and increase customer satisfaction.
Customized management panel
We created a control panel developed with Symfony, easy to use and that integrates all the necessary functions to manage the company’s incidents.
From the management panel, workers can register new incidents, classify them by urgency, assign specific employees, and manage each step of the process until the incident is resolved. In addition, they have the ability to communicate immediately through an integrated chat.
Each incident can be tagged by level of urgency, location and availability of materials needed.
The web design is responsive so that workers can access the system from any mobile device.
Key CRM functions
The importance of customization in each project is seen in its functionalities. Each business has specific needs, so each CRM for companies has to be unique.
- Incident management: From the office the incident is registered, the urgency and assigned to a specific worker. The worker knows exactly where the incident is and what its magnitude is.
- Incident follow-up: The worker who has been assigned the incident can attach photographs and/or documents to communicate the status of the incident.
- Communication: There is an internal chat to communicate faster with the office without leaving the application.
- Maintenance calendar: It has an integrated calendar that automatically notifies workers of scheduled maintenances that exist, for example, in neighborhood communities.
- Personalized access for communities: Each community of owners can have access to a personalized panel where they can see the work that has been done in their community, notify new notices and track active incidents.
Improved process and increased customer satisfaction
Since Cerrajería Vasca implemented this CRM for companies they have seen how the incident management process has improved significantly.
But we don’t say so, their data say so. They have managed to streamline tasks, saving a lot of time in management. And communication problems between the customer, the office and the employee have completely disappeared.
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